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FAQs

COVID-19 FAQs

SELF-CARE

WHAT DO I DO IF I START FEELING SYMPTOMS OF COVID-19?

MDG opened a Respiratory Clinic Hotline from 0600-1200 everyday (including weekends) for ALL ACTIVE DUTY members who have fever and cold/flu-like symptoms only.  Active Duty members can call the Hotline at 773-5132 or 773-3915 or 773-5083.  You will be triaged over the phone and disposition will be determined. The phone lines are not manned after 1200 hours.

Active Duty members with any other acute concerns or respiratory issues after 1200 hours, call the appointment line during normal duty hours at 773-3461 and wait for your Primary Care Team to call you back.  After duty hours or on the weekend, call the Nurse Advice Line at 1-800-TRICARE.

For dependents and retirees, call the appointment line during normal duty hours at 773-3461 and wait for your Primary Care Team to call you back.  If after duty hours or on the weekend, call the Nurse Advice Line at 1-800-TRICARE.

WHAT IS SELF-ISOLATION? WHAT IS SOCIAL DISTANCING?

Disciplined Self-Isolation: Stringent, self-enforced separation of healthy personnel from the general population in areas with community spread in order to prevent the spread of a contagious disease from sick people to healthy people. As such, employ the following measures:

  • Remain in your place of residence at all times, with the following exceptions:
    •  Accomplish mission essential duty tasks as directed by your chain of command
    • If outside, strictly adhere to Social Distancing (see below for Social Distancing)
    • Essential trips for food, medicine, or to seek medical care
  • Make a reasonable effort to limit close contact with others in the residence and family members (as applicable) for example, separate bathrooms as available and sharing of household items, and encourage any family members or personnel in your home to strictly adopt Social Distancing and enhanced personal hygiene measures
  • Minimize exposure outside of home (do not go to restaurants, bars, or other social gathering places)
  • Avoid public places containing 10 or more people to the maximum extent possible
  • Practice good hygiene/immune building skills, such as, frequent/thorough hand-washing, getting adequate sleep, exercising and healthy eating
  • If you or your family begin to experience flu-like symptoms, execute the following:
    • During duty hours: Contact 307-773-3461 [Do NOT report to the clinic]
    • Outside of duty hours: Call the Nurse advice Line (1-800-TRICARE)
  • Monitor yourself for fever at least twice a day, with a thermometer if possible

Social Distancing: Remaining out of congregate settings, avoiding mass gatherings and maintaining distance (approximately six feet) from others when possible. As such, employ the following measures:

  • Avoid large gatherings and public locations where it is difficult to maintain a six foot separation from people in areas such as bars, raves, clubs, crowded restaurants, theaters, etc.
  • When essential to go to public areas, do so during hours when they are less likely to be crowded and avoid close contact with sick people.
  • At all times, try to maintain a six foot separation between yourself and other people outside of your family.
  • Exercise disciplined hand-washing and personal hygiene measures
    • Clean your hands often; soap/water; avoid touching your face
    •  If soap is not readily available, use a hand sanitizer that is at least 60% alcohol
    •  If possible use a wipe, glove, etc. for public use touch points in common areas

 BASE ACCESS

WHO IS ABLE TO GET ON BASE?

  • Military and APF Civilian personnel will report for duty as normal, unless directed through command channels to Tele-work.  Units will maximize Tele-work opportunities for personnel.
  • NAF employees will report for duty as directed by unit leadership.
  • Contractors will continue to have base access; report as normal unless directed otherwise by contracting officer.
  • Visitor access will only be granted for mission essential visitors using the extended pass procedures through unit leadership and the Pass and ID office. Examples of essential visitors: family members who may be staying on base to assist in child/family care plans, medical visits for family support, etc…
  • Retiree and veteran access is not affected at this time.

HOW CAN I REQUEST AN EXTENDED VISITOR PASS FOR ESSENTIAL VISITORS?

Process:

  1. The sponsor/member will need to complete a memorandum with all pertinent data for squadron commander/equivalent approval. 
  2. Once the extended term memorandum has been endorsed/approved by the squadron commander/equivalent, the sponsor/member returns the approved memorandum to 90 SFS/S5B for processing/implementation.
  3. The sponsor/member will be provided with the pass for their visitor.

*Final approval authority will reside with the sponsor/member’s squadron commander/equivalent.

If/when possible, pre-authorization is recommended.  When pre-authorization is not possible, visitors meeting criteria will be issued a 72-hour pass in order to provide requisite time for the sponsor/member to complete the extended term pass process.

NOTE:  As a precautionary measure, visitors will be required to answer specific health questions whether being issued a 72-hour pass, or an extended pass.  Visitors may be denied pass approval based on the answers provided.

Please work with your chain of command to answer any specific questions you may have… much of this will be tackled case by case.

I HAVE FAMILY VISITING, ARE THEY ABLE TO GET ON BASE?

We are trying to reduce the amount of visitors to the base. Non-mission essential visits are not authorized, however visits will be addressed on a case-by-case basis to allow for special circumstances, such as help with child care or medical needs.  Please call Pass and Registration (open 7:30-4:30 on weekdays) at 307-773-1853 for more clarification, or work these visits through your Chain of Command.

I WORK OFF BASE, IF THE BASE CLOSES, WILL I BE ABLE TO RETURN TO MY HOME ON BASE?

There is no point at which we would keep you from returning to your home on base.

FOOD SERVICES

WHAT CHANGES ARE TAKING PLACE WITH THE COMMISSARY? WHO CAN SHOP THERE?

In an effort to further enhance our ability to execute our mission and support installations, RADM Bianchi is directing the following worldwide actions:

  • On Wednesday, March 19, all stores will begin 100% I.D. card checks at the entrance of the store and will revoke the visitor policy. Only patrons with a valid ID card or CAC card will be granted entrance to shop. This will reduce the number of people in our stores and help with social distancing, crowd control, etc.
  • On Thursday, March 19, we will eliminate "early bird" shopping hours to allow more time for cleaning and re-stocking of our stores.  That means the commissary will no longer open at 0700 for early bird shoppers. Instead, we will implement opening at the normal commissary hours. This means we open at 0900 Tuesday through Saturday and open at 1000 hrs. on Sunday.

WILL THE COMMISSARY START RESTRICTING PURCHASE LIMITS?

The commissary is restricting high-demand items to two items per shopper at this time.

WILL THE DFAC REMAIN OPEN?

Yes, but some changes have taken place to prevent the spread of germs, such as eliminating self-service items, no dining-in option, single point of entry established.

AAFES CHANGES:

AAFES Food/Dining:  Carry out and drive thru only beginning Tuesday, 17 March 2020.

AAFES Express food items (roller grill) will be bagged and placed in the warmer so that customers are not using tongs to access food on the grill beginning Tuesday, 17 March 2020.

AFFES Express hours of operation change to 0600 – 2000 Monday through Saturday and 0700 – 1900 on Sunday starting 18 March.

CHILD CARE

WILL THE CDC AND YOUTH CENTER REMAIN OPEN?

There is currently no plan to close the CDC or Youth Center, but this has been a rapidly moving and unpredictable situation.

WILL WE BE CHARGED IF WE CHOOSE TO PULL OUR CHILD OUT OF THE CDC FOR HEALTH?

Contact the CDC as soon as possible if you don’t plan to take your child in, so the CDC can ensure they’re properly staffed and offer the spot to another child. Leadership is working toward keeping spots for those families pulling their children due to precautionary measures.

GYM

HOW DO WE GET A 24/7 PASS FOR THE GYM?

Both gyms will be open for 24/7 access registration from 7 a.m. to 8 a.m. and 4 p.m. to 5 p.m. Freedom Hall Fitness Center will have the capability to register you for access to both gyms. The indoor track will only have the registration capability for that gym.

TRAVEL

AM I ABLE TO TAKE LEAVE?

As directed by the Deputy Secretary of Defense, only local area leave is authorized until 11 May 2020, unless granted an exception by the first General Officer or Senior Executive Service member in the chain of command. This directive is necessary to limit the continuing spread of COVID-19. Local area leave is defined in AFI 36-3003 as the place where the member lives and from which he or she commutes to their duty station.

WHAT ABOUT PASSES?

Likewise, travel during regular or special pass is limited until 30 March 2020, when the policy will be re-evaluated. Regular pass periods are defined as beginning after normal working hours and ending before the beginning of normal working hours on the next working day, including weekend periods. Because all personnel may be required to respond to the installation on short notice for ongoing operations, public health evaluation or isolation protocols, members will be within one hour of their primary residence at all times during regular pass periods. This time response requirement may not be exceeded without express permission of the first commander in the member's chain of command for good cause. This restriction does not apply when seeking medical treatment.

FURTHER GUIDANCE FOR PREVENTING EXPOSURE:

During this national emergency, military members will restrict travel and exposure, to the maximum extent possible, to and from work and home, and to establishments supplying basic lifestyle needs (food, gas and water suppliers), while avoiding locations where 10 or more people can congregate that do not afford social distancing ROEs. If a member is a Person Under Investigation (PUI) or in a Restriction of Movement (ROM) status, adhere to the isolation requirements for the safety of the force. This cannot be taken lightly as this Pandemic has the potential to change the landscape of the country and the viability of our strategic forces. It starts with each individual taking responsibility for their own behaviors.

HOW ABOUT FOR NON-ACTIVE DUTY MEMBERS WHO LIVE AND WORK ON BASE?

For DoD civilian employees, contractor personnel and family members, it is strongly recommended you restrict travel in the local area and follow DoD travel guidance.  If you fail to do so and end up traveling outside the one hour radius from your primary residence, you are not permitted entry back onto our installation until cleared by our Public Health personnel.   You must contact our Public Health office at 307-773-3040 and follow their direction.  We will follow the DoD Force Health Guidance memo, which directs that civilian employees and contractors should be restricted from the workplace for 14 days after returning from overseas travel.  You do not get to return until you are cleared. 

WHAT DOES SIX-RING RECALL MEAN?

You will report to your duty section as normal, you must be able to answer your phone within six rings, you must be able to report for duty within two hours of notification to report for duty, and there will be zero alcohol consumption while on six ring recall.

*Note 6 ring recall has been lifted at this time. Those identified for disciplined self-isolation and social distancing roles know who they are and what is expected of them.

I AM CURRENTLY TDY AT AN IMPACTED LOCATION TDY, DO I RETURN TO MY HOME STATION?

(As of 16 March 2020) No, remain in place. See Part I, para 3 of “Stop Movement and Concurrent Guidance Related to Travel Restrictions Due to the Coronavirus Disease (COVID-19)”.

Airmen projected TDY or Leave to a Stop Movement location will not proceed. Airmen currently at a TDY location impacted by Stop Movement will remain in-place until further guidance or Stop Movement is terminated. Airmen enroute will be contacted by their chain of command for instructions. Airmen currently on leave at an impacted Stop Movement country will remain in-place and will be contacted by their chain of command for further guidance. Upon member returning to home station leave dates will be adjusted accordingly.

If you are on official travel to non-Level 3 designated locations, see Part III of “Stop Movement and Concurrent Guidance Related to Travel Restrictions Due to the Coronavirus Disease (COVID-19)”,

I AM SCHEDULED TO PCS SOON, HOW AM I IMPACTED?

All PCS moves are postponed until May 11. This date could be pushed back. Check with your chain of command and MPF to see if and how it impacts you. If you are in flux during your PCS, work with your Chain of Command, CSS, UDM, MPF and TMO to ensure you and your family have a place to stay.

WHAT ABOUT INDIVIDUALS WHO HAVE HAD THEIR HOUSEHOLD GOODS PICKED UP, BUT HAVEN’T DEPARTED THEIR LOCATION?

(As of 13 March 2020) Each situation is different. Contact your shipping office to determine your shipment is still in the local area and whether or not you may have access to it.

I’VE ALREADY DROPPED MY POV OFF, BUT MY PCS HAS BEEN DELAYED. CAN I GET MY CAR BACK?

(As of 13 March 2020) If you’re interested in retrieving your vehicle, contact the VPC immediately. VPCs are postured to assist customers with changing appointments, vehicle retrieval, and answering any other POV-related questions you have.

I AM SCHEDULED TO GO ON A DEPLOYMENT. WILL MY DEPLOYMENT BE CANCELLED? WHAT SHOULD I DO, WHO SHOULD I CONTACT?

(As of 16 March 2020) Stay in touch with your deployed and home station unit leadership, and make sure they know how best to reach you. As more information becomes available, we will pass it on or you will be contacted through your chain of command.