BBC seek resident feedback

  • Published
  • By Staff Reports
  • Balfour Beatty Communities
F.E. WARREN AIR FORCE BASE, Wyo. --  At Balfour Beatty Communities, our primary goal is to provide quality housing and customer service so that our residents have a positive and enjoyable experience living with us.

In a few weeks, residents will be invited to give feedback on BBC operations through our Community Management Office Resident Satisfaction Survey. The annual survey is an important part of our continuous improvement program that helps us analyze performance and make any necessary changes or enhancements to ensure we consistently deliver quality service across all aspects of our community operations.

Topics covered in the survey include resident experience with leasing, community management, maintenance and quality of the homes. All surveys are completely confidential and residents are encouraged to provide open and honest insights.

"The resident satisfaction survey allows us to see where we are excelling operationally and where there is room for improvement," said Melissa Fertig, Community Manager for BBC. "We encourage all residents to complete the survey so that we may better meet their needs as well as those of our future residents."

Surveys will be available at the Super Hero Party scheduled for Sept. 5, 2014 from 4 to 8 p.m. at the Fall Hall Community Center. If you are unable to attend the event, please stop by the Community Management Office to pick up a survey or call us at 307-432-0200 and we will deliver one to your residence.

Completed surveys should be sealed in the postage paid envelope provided and either mailed or returned to the authorized locked mailbox located at the Balfour Beatty Communities Management Office, located at 281 Blue Spruce Dr. The final day for residents to submit their completed Resident Satisfaction Survey is Sept. 24.

Residents who submit a completed survey by Sept. 20 will be entered to win a prize. Residents who hand in a survey by Sept. 5 will also qualify for a special early bird prize drawing.