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FAQs

COVID-19 FAQs (HPCON B) all information updated June 10, 2020

SELF-CARE AND MEDICAL

WHAT DO I DO IF I START FEELING SYMPTOMS OF COVID-19?

Active duty members only: MDG opened a Respiratory Clinic Hotline from 0730-1630 Monday-Friday for ACTIVE DUTY members only who have fever and cold/flu-like symptoms.  Active Duty members can call the Hotline at 773-5132 or 773-3915 or 773-5083.  You will be triaged over the phone and disposition will be determined. 

Active Duty members with any other acute concerns or respiratory issues after the above hours, call the appointment line during normal duty hours at 773-3461 and wait for your Primary Care Team to call you back.  After duty hours or on the weekend, call the Nurse Advice Line at 1-800-TRICARE.

For dependents and retirees, call the appointment line during normal duty hours at 773-3461 and wait for your Primary Care Team to call you back.  If after duty hours or on the weekend, call the Nurse Advice Line at 1-800-TRICARE. 

IS THE PHARMACY STILL OPERATING THROUGH THE TENT?

Yes, the drive-thru pharmacy tent is still the primary method of medication pickup. Prescriptions will not be filled the same day. Prescriptions will be filled in 72 hours and will need to be scheduled for pick-up. They can be picked up at the tent outside of the clinic. 

To activate a prescription call 307-773-3638; this is a direct line to the pharmacy, so it is also a good number to call if you have any questions regarding your prescription. 

For refills, you can do an automated refill, request it online, or call 307-773-2330. Please follow the guidance of calling in your refills within 1-2 weeks before you are going to run out.

For all prescriptions, call the scheduling line at 307-773-4643 to schedule a time to pick-up from the tent. If you do not schedule a time, you will be turned away.

They are encouraging people with recurring prescriptions to have their prescriptions delivered to their home through ExpressScripts. This helps with social distancing.

If you need a same-day prescription filled, you can send it to a pharmacy in town.

WHAT ABOUT THE SERVICES THAT SUPPORT OTHER ASPECTS OF HEALTH, SUCH AS SPIRITUAL AND MENTAL?

Warren Chaplain Team: Sunday services have returned to pre-COVID operations. For pastoral care ministry or counseling, call 307-773-3434 or email 90mw.hcworkflow@us.af.mil. For virtual services and more information, check out the 90th Missile Wing Chapel Facebook page at https://www.facebook.com/90MWHC/.

Military Family Life Counselors: Offering tele-health services or call: Constance Zatorski at 307-286-7035, Dr. Royce Fitts at 307-369-3078, or Karen Pouget at 307-509-9859.

Mental Health Services: Call 307-773-2998.

ARE ALL APPOINTMENTS STILL VIRTUAL?

The clinic is maximizing the use of virtual appointments, but slowly transitioning to 50% face-to-face and 50% telehealth. Walk-ins are accepted for ancillary services such as Radiology, Immunizations, and Laboratory. For other services, call the appointment line at (307) 773-3461. Masks are required to enter the building and there is only one point of entry for the clinic. You can also register for tolsecuremessaging.com or use Tricare Online to securely message your provider team for referrals, renewing prescriptions, etc.

WHO NEEDS TO WEAR MASKS?

All individuals on DoD property, installations, and facilities are required to wear cloth face coverings when they cannot maintain six feet of physical distance in public areas or work centers. This does not include or apply to your personal residence on base.

AAFES and DeCA staff will be turning away individuals who do not have a face covering/mask.

This guidance applies to all retirees, Total Force Military Personnel, DoD civilian employees (including NAF civilians), family members, DoD contractors, and all other individuals on DoD property, installations and facilities. Children under two should not wear masks.

WHAT IF WE DON’T HAVE A MASK?

They do not need to be and should not be the medically certified N95 respirators or surgical masks, those need to be reserved for health care providers. Our First Sergeants are currently working to assemble cloth face coverings for mass dissemination. However, in the meantime, individuals are encouraged to make their own out of old t-shirts, scarfs or any other cloth product you have at your disposal. There are many tutorials online.

DO WE NEED TO WEAR A MASK TO COME ONTO BASE OR TO PICK-UP PRESCRIPTIONS?

While it is not a requirement to have a mask to come onto base or pick-up prescriptions, it is courteous to the Airmen out there who have to come into close contact with many people to perform their duty. Please cover-up, but be prepared to lower your face covering to ensure a sufficient identity check.

WHAT IS THE POINT OF WEARING THE MASK AT ALL IF WE MAY HAVE TO REMOVE IT AND IT ISN’T THE MEDICAL GRADE MASK?

From the CDC: “We now know from recent studies that a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms.  This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms.  In light of this new evidence, CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies).”

WHAT IS THE DIFFERENCE WITH ALL THESE TERMS WE ARE HEARING?

Isolation: confirmed COVID-19 positive case, not allowed to leave the house. Separate self from others to prevent spread.

Quarantine: someone who has close contact with a COVID-19 positive person. These people may have symptoms or may just be a carrier, not allowed to leave the house.

Restriction of movement (ROM): precautionary measure, essential travel only.

Disciplined Self-Isolation (DSI): stringent, self-enforced separation of healthy personnel from the general population in areas with community spread in order to prevent the spread of a contagious disease from sick people to healthy people. 

Social Distancing: remaining out of congregate settings, avoiding mass gatherings and maintaining distance (approximately six feet) from others when possible. 

For more information about the virus and prevention visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2Findex.html  

BASE ACCESS

WHO IS ABLE TO GET ON BASE?

Base access has mostly returned to pre-COVID operations. Retirees and VA card holders are no longer restricted to just Tuesdays and Thursdays. Gate 1 will be open Mondays through Fridays 0600-0800 and 1600-1800, Gate 2 continues to be 24/7, and Gate 5 will be open Monday through Friday 0600-1800. Access/passes for sponsoring families and friends on base is now authorized. The Visitor's Center is now open Mondays through Fridays 0700-1600.

I HAVE FAMILY VISITING, ARE THEY ABLE TO GET ON BASE?

Yes, passes will be needed for guests and will be based on a valid ID. Passes will need to be done with someone with valid base access and can be done at the Visitor's Center or at Gate 2 after hours. If you are in DSI though, you must maintain DSI and stay separated from visitors. Check state restrictions before travelling to and from other states. You can check the CDC website for things to think about while travelling: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html and check out the information provided by your state about your area.

Current green locations: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wyoming

 

Bahrain, Belgium, Germany, Japan, United Kingdom


ARE DELIVERY SERVICES ABLE TO GET ON BASE?

Local deliveries (food deliveries, PostMates, etc.) are now permitted on base.

Furniture may be delivered through Gate 5 Monday-Friday 6 a.m.-3 p.m. The driver will need to show a receipt with your contact number to show security forces, If you do not answer the call from security forces, they may turn the delivery away.

BASE HOUSING

ARE PLAYGROUNDS AND DOG PARKS OPEN?

Yes, BBC has opened up playgrounds and dog parks. Please remember there is no one dedicated to cleaning playgrounds, so continue practicing good hygiene like washing hands well.

ARE WE NOW ALLOWED TO HAVE FRIENDS OVER?

Yes, please still follow social distancing guidelines or wear face masks.

WILL HOUSING MAINTENANCE STILL BE AVAILABLE?

Based on recent guidance from AF and BBC, our PO (BBC) resumed routine work order calls.

During routine work order visits, BBC technicians maintain social distancing, wear masks, and ask the resident to leave the area while work is being performed.  Upon completion of the repair, the technician sanitizes the area before notifying the resident the area can be reoccupied. 

 

FOOD SERVICES

WHAT CHANGES ARE TAKING PLACE WITH THE COMMISSARY? WHO CAN SHOP THERE?

  • Masks must be worn at all times. They will turn people away for not having a mask. Children under two should not wear masks.
  • On Wednesday, March 19, all stores will begin 100% I.D. card checks at the entrance of the store and will revoke the visitor policy. Only patrons with a valid ID card or CAC card will be granted entrance to shop. This will reduce the number of people in our stores and help with social distancing, crowd control, etc.
  • On Thursday, March 19, we will eliminate "early bird" shopping hours to allow more time for cleaning and re-stocking of our stores.  That means the commissary will no longer open at 0700 for early bird shoppers. Instead, we will implement opening at the normal commissary hours. This means we open at 0900 Tuesday through Saturday and open at 1000 hrs. on Sunday.

HAS DFAC OPERATIONS CHANGED?

The DFAC has expanded access to all base personnel, active duty, civilians and contractors, as well as family members. They have expanded dining operations to include center grill and dine-in with social distancing at tables (2-chairs per table).

AAFES CHANGES:

AAFES Food/Dining:  Carry out and drive thru only beginning Tuesday, 17 March 2020.

AAFES Express food items (roller grill) will be bagged and placed in the warmer so that customers are not using tongs to access food on the grill beginning Tuesday, 17 March 2020.

AFFES Express hours of operation change to 0600 – 2000 Monday through Saturday and 0700 – 1900 on Sunday starting 18 March.

CHILD CARE

WHEN WILL CHILD CARE OPEN THIER SERVICES BACK UP TO MORE THAN MISSION ESSENTIAL?

The Child Development Center will resume full-care on 15 June 2020 (pending the ability to have our full care staff return).  Temporarily enrolled families will only be able to utilize care if there is space. The School Age Care Summer Camp will start on 15 June 2020. Youth Annex will remain closed through the majority of June and re-open on 29 June for normal operations (provided we are able to staff appropriately at the Youth Center). 

SERVICES

HOW CAN I GET AHOLD OF FINANCE, THEY AREN’T ANSWERING THE PHONE?

Until further notice, the customer service counter will be closed. The following services are the only ones currently offered. For assistance with separation/retirement email either sadie.evans@us.af.mil or brittany.parsons@us.af.mil. For assistance with in-processing email either sean.embry@us.af.mil or regino.jimenez@us.af.mil. For assistance with DTS email either timothy.cruz.6@us.af.mil or ethan.ormonde@us.af.mil.

ARE ALL SERVICES NOW AVAILABLE AT THE FITNESS CENTERS NOW THAT THEY ARE OPEN?

The fitness centers are open with restrictions: no 24-Hour Access, no events, no intramural sports, no massage therapy, no classes, no access to lockers or showers, only bathrooms and sinks are available. Basketball courts, PCA, racquetball courts, aerobic rooms, and saunas are closed. Masks need to be worn when entering. Each facility has a limit of people allowed in at any given time.

CAN THE MANDATORY TA BRIEFING BE WAIVED, SO PEOPLE IN ISOLATION CAN ENROLL?

The education office is offering one-on-one TA briefings over the phone, please email 90fss.dph@us.af.mil to schedule the brief and for any other Education Center related questions.

TRAVEL

*Please note leave, TDY, and PCS details are still getting worked through, but will be in accordance with SECDEF's 22 May 20 letter entitled "Transition to Condition-based Phased Approach to Coronavirus Disease 2019 Personnel Movement and Travel Restrictions."

HOW FAR CAN WE TRAVEL WITHOUT TAKING LEAVE?

Right now you can travel within four hours of your home without taking leave. There are a few exceptions for approved parks that are further than four hours, details are below.

WHAT PARKS AM I ABLE TO TRAVEL TO AND CAN WE CAMP?

As of now, travel to and camping at the following areas is allowed, with some restrictions.

In Wyoming, Hawk Springs State Recreation Area, Curt Gowdy State Park, Flaming Gorge National Recreation Area, Glendo State Park, Guernsey State Park, Medicine Bow-Routt National Forest and Thunder Basin National Grassland is allowed.

In Nebraska, the Nebraska National Forest, Ogallala National Grassland and McConaughy Lake is allowed.

The following restrictions apply:

Minimize all stops, including gas and food, between departure location and destination

Avoid large city areas when able.  No stops in Fremont County or the Wind River Reservation.

Personnel in DSI must only accompany other DSI personnel from the same MAF/LCC.

All trips involving DSI personnel must be approved and tracked by the squadron commander

CAN DSI PERSONNEL GO TO THESE PARKS WITH THEIR FAMILY?

If the family is 100% following the DSI guidance with the member, they may all go together. If the family has not been following the DSI guidelines, the member needs to stay separated from their family.

CAN WE START SUPPORTING LOCAL BUSINESSES ONCE THEY OPEN UP, LIKE HAIR SALONS?

 

Yes, but please continue to practice social distancing, wear masks, be smart, and limit unnecessary travel.

 

WHAT STATES AND COUNTRIES ARE GREEN AND TRAVEL RESTRICTIONS HAVE BEEN LIFTED?

 

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wyoming

 

Bahrain, Belgium, Germany, Japan, United Kingdom

 

More guidance can be found at:


myPers COVID-19 landing page: https://mypers.af.mil/app/answers/detail/a_id/46624


Civilian Guidance: https://mypers.af.mil/app/answers/detail/a_id/46583/kw/coronavirus