F.E. WARREN AIR FORCE BASE, Wyo. -- National Pharmacy week is October 15-21st and the theme for this year is “Know your pharmacist, Know your medicine.”
The base pharmacy processes over 2,000 prescriptions and serves nearly 700 patients weekly. They accomplish this feat with three pharmacists, seven technicians, and fifteen volunteers.
The pharmacy staff is constantly updating programs to accommodate customers and shorten wait times. This includes recent updates and changes to the over-the-counter medication program.
“We listened to our customer’s suggestions and added elements to the sick program,” said Capt. Andrea Russell, 90th Medical Group pharmacy flight commander. “Patients can request a form while activating the kiosk and they will then indicate symptoms on the form. The customer completes and returns to the pharmacy technician, and the technician evaluates symptoms and administers medications for that particular ailment.”
In addition to streamlining the process of requesting medications, the pharmacy is working to ensure medication information is accurate and readily available.
“We are frequently updating our formulary to meet patient needs,” said Russell. “We want to be our community’s preferred choice for trusted care.”
Streamlining and eliminating unneeded processes, while listening to the needs of the customer is a top goal of the pharmacy staff.
“Customer satisfaction is our top goal and a driving force for our staff,” Russell said. “I want to ensure that all of my personnel are approachable, and the customers given the opportunity to ask any additional questions that they might have.”
Pharmacy hours of operation are typically 7:30 a.m. to 4:30 p.m.; however, there are exceptions to those hours.
“If you are waiting to activate your medications and you arrived our 4:30 close time,” said Senior Airman Bryanna Condry, 90th MDG pharmacy technician. “We have a policy that we will not leave until the last customer is seen.”
To talk to a member of the pharmacy or for more information on their services, call (307) 773-3638.