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Exchange Committed to Improving Quality of Life at F.E. Warren AFB

  • Published
  • By Chris Ward, Army and Air Force Exchange Service
  • 90th Missile Wing Publi

(Article provided by the Army & Air Force Exchange Service)

The Army & Air Force Exchange Service is working to improve quality of life at F.E. Warren AFB after more than 400 community members provided feedback in a recent survey.

“Customer feedback is critical to driving improvements to the customer experience,” said Exchange General Manager Christel Kelly. “We are working to leverage the input received to enhance future developments here at F.E. Warren.”

Immediate actions include a review of the main store stock assortment to expand more popular categories while reducing products with historically low customer demand. The store has already more than doubled its assortment of multicultural products in the health and beauty department.

The Exchange is also working to begin the design phase to update the Express, with construction slated to begin in 2022. Options being considered include the potential addition of a quick-serve restaurant as part of the remodel.  

Long-term plans include evaluation of a main store/mall renovation.

“Our focus is what can be done today and what we hope to accomplish in the future,” Kelly said. “The work being done will pay dividends for the Airmen and families at F.E. Warren for many years to come.”  

It matters where you shop as 100% of Exchange earnings support the military community. In the last 10 years, the Exchange benefit has provided $3.4 billion in earnings for critical military Quality-of-Life programs such as outfitting 700,000 Warfighters at cost annually, providing school meal support for Department of Defense Education Activity facilities overseas and delivering needed services to locations impacted by natural disasters.