Because of the recent hail storm, military members and civilian employees may have questions concerning the claim filing process for severe storms. Below are filing and guidance on the Military Personnel and Civilian Employees Claims Act:
1. The Military Personnel and Civilian Employees Claims Act (MPCECA), is a gratuitous payment statue. It does not provide insurance coverage and is not designed to make the United States a total insurer of the personal property of claimants. Payment does not depend on tort liability or Government fault.
2. The MPCECA provides protection from extraordinary hazards such as violent acts of nature.
3. All covered federal employees should report claims for such damage/loss with their own private insurance companies. The MPCECA is "secondary" to all private insurance coverage for incidents such as the one recently experienced. Please see attached document for detailed instructions on filing a claim.
4. It is advised for any affected person to (1) take photos of the damage and the cause if possible and (2) report the damage to your private insurer and complete your insurance claim process. If you still are not fully compensated for the loss, you may still file a claim as described.
Please contact the F.E. Warren legal office at 307-773-2256 for any further information.
Process to file a claim:
1. Go to the Air Force Claims Service Center website, https://claims.jag.af.mil/, and click “File Non Household Goods Claim.” This site is for Air Force personnel only, however, contact information for sister-service personnel can be found on this page.
2. On the next two screens hit the "Proceed" button.
3. You will come to our Portal screen. Select "I already have a user name and password"
To create a User Name and Password, email AFCSC.JA@us.af.mil from a .mil account and request a username and password. The subject line should read, "Request for Username and Password for F.E. Warren Hail Storm." Please email from your .mil account so that the CSC can send your login information to you encrypted. You may also call (DSN) 314-986-8044 or (toll free) 1-877-754-1212. Hours of operation are 0730 to 1630 Eastern Time Monday thru Friday.
4. You will then be asked to fill out a profile screen. Once that is accomplished, you then can begin inputting the information for your damaged vehicle.
5. Continue following all directions. Required documents include your PCS or TDY Orders, Housing Lease or a statement from your supervisor stating that you were on duty at the time of the storm, vehicle registration and insurance documentation. You must file with your insurance company first unless you have only liability insurance. If you have liability only, you must upload a copy of your Insurance Policy Declarations page showing your coverage. If you're having your insurance company take care of repairs, only one estimate of repair is required. If you have liability only, you must provide two repair estimates.
6. Finally, there's a User's Guide link at the bottom of each page which should help you file your claim.
7. After you have added all applicable information and uploaded any substantiating documents/photos, you should submit your claim. After the claim is submitted, you can continue monitoring the status of your claim until paid.